I have the creative jukebox zen xtra which is slightly different but the software / interface will be almost identical. I have had it for nearly 2 years now with no problems it is fine and is really easy to use. The only drawback is you cannot create playlists using the player, this has to be done from the pc. But with a little forward planning this doesn't matter. I have no experience of other mp3 players so cannot compare but am perfectly happy with the creative one.