bought a kettle and when it arrived it was the wrong colour changed it for right colour new kettle worked lovely until switch broke in half ,again it was replaced,the same thing happened again turned kettle on and as it switched off the switch again broke in two ,got a replacement today .........a silver toaster .we had to laugh x
My last Russell Hobbs kettle broke after just over a year - the lid catch fell apart making it unusable. I emailed RH and go/t no reply - I won't ever buy anything made by Russell Hobbs again.
barry - I've had my Black&Decker drill and my George Foreman for at least 25 years . I think you can always find someone who's had problems with a particular company; it's how they put things right that affects my loyalty to them.